Sony Starts Recall for Xperia 1 VII Due to Factory Error
After ending sales due to lots of user complaints, Sony has now found out why some Xperia 1 VII phones are failing and has started a recall effort. Their check showed the problem is with the hardware, which users can't fix on their own.
Why It's Happening A Factory Fault
Sony said that issues like random phone restarts and phones not working at all ("bricking") do not come from software problems. The trouble is from a mistake in how they were made that might have hurt the Circuit Board (PCB) in a few phones, as the company put it.
What Sony is Doing Now
The business has fixed how they make phones to stop more problems. For people who already own these phones, Sony has this plan:
- New Phone Offer: Sony will give a new phone for free to every customer with a bad phone.
- How to Check Your Phone: To see if your Xperia 1 VII needs to be swapped, check its IMEI number on a special form Sony has. The company has spotted all the phones that might be bad.
More News on Sony
Also, reports say Sony might think about leaving the phone market in Europe.