Samsung Electronics Service has officially earned the ISMS P security certification in South Korea. This national standard evaluates digital infrastructure and customer data safeguards across 101 rigorous requirements. The achievement expands the company existing security framework to cover personal user information across all digital and repair touchpoints.
The ISMS P framework represents the highest tier of data compliance in South Korea, governed jointly by the Ministry of Science and ICT alongside the Personal Information Protection Commission. Accredited audit agencies review the technical systems first. Following that review, the Korea Internet and Security Agency and the Financial Security Institute conduct final deliberations. To pass, an organization must satisfy 101 specific checks covering security management, system architecture, and every stage of customer data handling.
Samsung Electronics Service has steadily widened its digital security protocols over several years. The company secured base ISMS status for 6 core platforms in 2021, including its official website and automated customer chatbots. Coverage expanded in 2024 to include recruitment portals and sign language assistance channels. Reaching full ISMS P standing this year reflects a companywide routine of continuous employee security drills, phishing simulations, and unscheduled service center inspections.
Company leadership emphasized that the new rating protects customer privacy throughout the entire repair and support lifecycle. An official representative outlined the importance of the milestone.
Earning the ISMS P certification marks a vital expansion into total personal data protection. We will keep working to make sure customers can rely on Samsung products and repair services without hesitation.
The company plans to maintain these compliance measures across all customer portals, ensuring that user records remain secure during online troubleshooting, in person repair drop offs, and remote assistance sessions.
